The Hailo Customer Admin Portal (CAP) provides business owners and administrators
with a central location to manage their Hailo accounts.
From the CAP, you can:
View and manage each locations
Add, edit, or remove users
Create and update your Order Lists
Add, update and remove payment methods (credit cards)
View your supplier account details
Download your order history reports
Download your order statements
Logging into the Customer Admin Portal
First, you'll need to have accepted your Hailo invitation, and set up your account password (click here for help setting that up).
The Customer Admin Portal is web-based. You can access it on your computer or smartphone at app.hailogroup.com, and log in using your Hailo username (your email) and your password.
Note: if you aren't able to log in to the Customer Admin Portal, it could be because you aren't designated as an Administrator for your Hailo account. Contact us at [email protected], or use your in-app chat to speak to Hailo support.
You can set your preferred language from the drop-down menu at the top right hand corner of your screen (look for the 🌎 icon)
Once you've logged in, you should see your business name on the left-hand side. Click your account name to view your stores/locations.